Online Ordering  |  By Phone  |  By Mail  |  By Fax  |  Quick Order Items  |  Pricing  |  Terms  |  Volume Discounts  |  Rush Orders  |  Sales Tax  |  Cancellations  |  Returns  |  Refunds  |  Lead Time  |  Shipping and Delivery  |  Storage  |  Damaged Merchandise

Online Ordering

To order online, simply select the item(s) of interest by placing them in your online shopping cart. If at any time you wish to check what is in your shopping basket, click on Basket Contents at the top of the page. When you are finished shopping, proceed to the Checkout section of our web page. All orders submitted online must include your phone number and email address so we can contact you when your order ships. For your convenience, orders may also be placed by phone, mail, or fax.

Standard internal turn-around time for items ordered from our online catalog is 3-5 business days, excluding showcases and other items that are built to order.

By Phone

Ordering from Optical Designs Ltd. is easy. Simply select the items you wish from our online catalog, select Basket Contents to view your order, and print the page. Please make sure to remove the items from your shopping basket when done printing. You may also write down the item numbers as you browse through our catalog, and place your order by phone. Call us toll-free anywhere in the Continental US at 1-800-634-5643 or 1-480-507-9347.

Standard internal turn-around time for items ordered by phone is 3-5 business days, excluding showcases and other semi-custom items that are built to order.

To ensure accuracy, please call and speak with a member of our sales team when ordering custom sizes, materials, or colors.

By Mail

If you prefer to order by mail, be sure to include all pertinent information, including quantity, item number, description, options, and colors or wood finish selections. Simply select the items you wish from our online catalog, select Basket Contents to view your order, and print the page. Please make sure to remove the items from your shopping basket when done printing. Since your order form will not include shipping or tax, simply contact us at 1-800-634-5643 or 1-480-507-9347 for the appropriate charges and mail a copy of your order form, along with your check or money order, to us at the following address:

Optical Designs Ltd.
Attn: Sales Department
16815 E. Shea Blvd., Suite 110-161
Fountain Hills, Arizona 85268

Standard internal turn-around time for items ordered by mail is 3-5 business days, excluding showcases and other items that are built to order.

By Fax

You may fax your order to Optical Designs Ltd. at any time at 1-480-507-0611. Simply select Basket Contents to view your order, and print the page. Please make sure to remove the items from your shopping basket when done printing and include your phone number and email address on the order form so we can contact you with a grand total and make arrangements for payment.

Standard internal turn-around time for items ordered by fax is 3-5 business days, excluding showcases and other semi-custom items that are built to order.

Quick Order Items

Quick Order Items are those items that are not built to order. They include all optical dispensing accessories, jewelers accessories, all frame holders, eyewear accessory displays, signs, props, and any other displays that are not available to order with options other than color. All Quick Order Items are available to order directly from our online catalog. To order, select the item(s) of interest by placing them in your online shopping cart. Be sure to specify your choices for color and options as applicable. You may either submit your order online or print a copy of your order to mail or fax to us at your convenience. Give us a call to find out more about any of these Quick Order Items or to receive a grand total for any orders you plan to mail or fax.

Standard internal turn-around time for all Quick Order Items is 3-5 business days.

Pricing

All pricing on our web site is in U.S. Dollars ($). Pricing shown next to each item within our online catalog reflect the cost per unit based on the exact specifications given. While some variations on standard models are offered at no extra cost, many options involve an added charge.

Every effort shall be made to maintain the prices as listed. However, due to variations in the cost of materials, especially wood products, all prices are subject to change.

Terms

Semi-custom Terms -- A minimum deposit of 50% is required to begin production on your semi-custom order, with the balance due on delivery, (C.O.D.). Please be aware that carriers charge an added fee for collecting a C.O.D. balance. This fee can be avoided by including a check for payment in full with your order.

Quick Order Terms -- Payments may be made by credit card (VISA, MasterCard, Discover or American Express), check, or C.O.D. Please be aware that carriers charge an added fee for collecting a C.O.D. balance. This fee can be avoided by paying by credit card or mailing a check for payment in full with your order.

Volume Discounts

Volume discounts are available. Please contact us for details.

Rush Orders

When possible, we will accept rush orders. A premium charge may be assessed. Please contact us for details.

Sales Tax

Orders within Arizona must include current Arizona sales tax on net amount of order.

Cancellations

Orders for Quick Order Items may be cancelled within 48 hours and prior to shipping. Semi-custom items are made to order. Once an order for a semi-custom item is placed, acceptance of changes to or cancellation of the order are at our sole discretion. If accepted, customer will be responsible for all costs incurred by us due to the changes or cancellation.

Returns

Most Quick Order Items may be returned within 30 days of delivery for a full refund (less shipping charges). We cannot accept returns of certain items, including

• Any item that is returned more than 30 days after delivery
• Any item that is not in its original condition, is damaged, or is missing parts

Shipping charges are not refundable. No returns of any merchandise will be accepted without prior approval and a Return Authorization Number. Merchandise must be returned in its original packaging, freight prepaid. Items that do not meet the requirements above may be subject to a 20% restocking fee.

As they are made to order, we do not accept returns of semi-custom items made to correct specifications.

Refunds

You can expect a refund in the same form of payment originally used for purchase within 7 to 14 business days of our receiving your return.

Lead Time

Production time for semi-custom items varies. Please call or fill out our online Information Request Form for a current schedule.

Shipping and Delivery

All shipments via common carrier are F.O.B. Fountain Hills, Arizona. Delivery estimates for Quick Order Items are provided on the order, and usually range from 7-14 days (for standard delivery). Semi-custom orders usually take between 6-8 weeks. Inside delivery for semi-custom orders is available upon request for an additional charge.

Storage

If delivery of your semi-custom order must be delayed for any reason beyond the agreed upon shipment date, please notify us at least two (2) weeks in advance of the original shipment date. Delays in shipping may require storage of the order at an additional expense.

Damaged Merchandise

All merchandise is packed to comply with carrier requirements. All shipments should be carefully inspected by you before acceptance and the delivering carrier should be requested to record any damage or shortage on the freight bill at the time of delivery. If further damage is found after delivery, immediate inspection by the delivering carrier should be requested. Notification of concealed damages must be made to the delivering carrier within ten (10) days after delivery of merchandise. Carrier liability ceases after ten (10) days.

Caution: After obtaining a clear receipt for shipment, the delivering carrier is no longer responsible for damage or shortages.